Drakaris KYC verification
KYC is the identity-check process connected with withdrawals. The account conditions state verification is required before winnings can be withdrawn. A request may follow a withdrawal review, and further documents or a live phone verification can be requested. The current account process decides the exact review path.
Possible documents
| Area | Examples |
|---|---|
| Identity | ID card, passport or driverâs licence |
| Address | Proof of address |
| Payment ownership | Proof the method belongs to the player |
| Additional review | Further procedures may be required |
The account request specifies the required document age, file type and image quality. Submit only what is requested through the secure account process, make it readable and ensure account and payment details match.
Upload process and timing
Documents are submitted through a dedicated site page. The document-review timeframe is 0â1 hour. Separately, payment data says KYC is within 30 minutes; these are different figures, not a guaranteed total approval time.
| Step | Review stage |
|---|---|
| Upload channel | Dedicated page on the site |
| Document review | 0â1 hour |
| KYC payment-stage figure | within 30 minutes |
| Withdrawal pending stage | within 72 hours |
Relationship to a withdrawal
Withdrawal requests can remain pending until verification is complete. Deposits are stated to need 3x wagering before funds are withdrawn. If the casino cannot reach a customer by phone or email within two weeks after a withdrawal request, the account conditions state that the account may be locked and the withdrawal cancelled.
Safe follow-up
Use the dedicated account page for documents, not an unverified channel. Drakaris provides live chat and support@drakaris.com; no separate KYC telephone number is listed. See Payments for limits and processing details.
Preparing a consistent submission
Read the account request before uploading. Proof of identity, address and payment ownership answer different checks. Do not alter a document or upload another personâs evidence. The stated timing describes stages only; an additional procedure or phone check can affect the review.
Preparing a consistent submission
Read the request in the account rather than guessing which document is needed. Proof of address and identity answer different checks, while proof of payment ownership connects a method to its user. Do not alter a document, crop out requested information or upload another personâs evidence. If personal details have changed, obtain official guidance before uploading a replacement.
After an upload
The review timings describe review stages only. An account may need an additional procedure, ownership check or phone call, so the result depends on complete requested information. A pending withdrawal is not approval. Check account status and respond only through the Drakaris account or support channels. Contact support for questions about your verification request.